Appearance and credibility are inextricably linked. According to calling credibility research from Stanford University, 75% of web users admit to making judgements about a company’s credibility based on their BPO & KPO .
Non Voice process also generally known as Data entry. A non-voice process is exactly the opposite of voice process. It might be a chat support, email support, or some back office work which would be made to ease some official transactions for a company. This includes the following
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The data entry operator may be required to verify or edit data as it is entered, or another person might do this work.data entry means to operate equipment.
It means dealing the business of marketing goods or services via telephone. It is the act of selling, promoting a product or process to the Prospective customers over phone. Telemarketing includes the use of persons trained in conversational skills to enhance sales, promote new products and update the customers with current available services I know, you must be little confused. So, to get the clear idea I am presenting some of the following tele calling sales examples which you may have heard of and must have definitely come across.
Tele-Sales: telesales is the selling of products or services through the telephone. The purpose of the sales is to build repeat business through outstanding customer relations. Generally, the telesales representatives contact prospective customers to promote offers and to set up an appointment.Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales.
This is the major subheading which falls under the category of the Non voice process sales. This is pretty simple as the name indicates. The data is sent to the representatives and they have to feed the data in the given time. This can be understood by the following: Form filling: the data of the recipient is sent to the representative and he/she has to feed it according the instructions and in the given time limit.
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